Privacy Policy

Effective Date: June 11th 2025

Hickey Electrical Services Inc. (“we,” “us,” or “our”) operates as an electrical contractor in residential, commercial, and industrial sectors within the Waterloo Region. We are committed to protecting your personal information in accordance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA), which sets out 10 core privacy principles.

1. Accountability

We are responsible for safeguarding personal information and have designated a Privacy Officer who oversees compliance, staff training, and inquiries.

2. Identifying Purposes

We collect personal information only for specific purposes such as:

Scheduling appointments and performing electrical services
Billing and invoicing
Workplace safety and regulatory compliance
Marketing promotions (with consent)

These purposes will be explained before or at collection.

3. Consent

We obtain your meaningful consent—either explicit or implied—for the collection, use, or disclosure of your personal information. You may withdraw consent at any time, noting that this may affect our ability to provide services.

4. Limiting Collection

We collect only the personal information necessary to fulfill the stated purposes, and we gather it through fair and lawful means.

5. Limiting Use, Disclosure & Retention

We use or disclose your information solely for the purposes for which it was collected (unless required by law or with your permission).
We retain personal information only as long as necessary for legal, archival, or service-related requirements.

6. Accuracy

We strive to maintain accurate, complete, and up-to-date information. Please contact us if your personal details change.

7. Safeguards

Personal data is protected through:

Locked filing storage
Strong passwords and limited access on digital systems
Secure third-party service providers screened for PIPEDA compliance
We implement security measures to prevent unauthorized access, disclosure, or misuse.

8. Openness

This Privacy Policy is available on our website and at our office. You may also request our internal privacy procedures or policies.

9. Individual Access

You have the right to:

Request access to your personal information
Inquire how it’s being used or shared
Request corrections or deletions

We will respond to written requests within 30 days.

10. Challenging Compliance

If you believe your privacy rights have been breached, please contact us. We will investigate and take appropriate action.

Additional Details

Collection Sources

Directly from you via forms, email, phone, or site visits
Service provider referrals
Third-party compliance or regulatory bodies, if required

Disclosure to Third Parties

We may share information with:

Suppliers or subcontractors, only when needed for service delivery and subject to contract privacy standards
Legal authorities as required by law

Retention Period

Personal information is kept for a minimum of 1 year, or longer if required (e.g., warranty, tax, or workplace recordkeeping)

Storage & Transfers

Your information is stored in secure Canadian systems. If we transfer data outside Canada, we ensure adequate protection as required by PIPEDA.

Your Rights & Choices

You can:

Refuse or withdraw consent
Access, correct, or delete your personal information
Lodge a complaint with us or the OPC